Support

Report a bug

Found something broken? Tell us what happened. This page writes the email for you, and nothing is sent until you press send in your own email app.

Your report

Email us what went wrong, what you expected, your in-game name, your player id (Settings → Support), the build (the Version line in Settings) and your phone model.

Emailsupport@media-mc.com

Only the first box is needed. The rest helps us find the problem faster.

What went wrong? What you did, what happened, and roughly when. A sentence or two is plenty.

A short summary It becomes the email's subject.

What did you expect to happen?

Your in-game name

Your player id Settings → Support copies it.

Build The Version line at the bottom of Settings.

Device Filled in from this browser. Change it if you play on another phone.

Your email Only if replies should go to a different address from the one you send from.

Your email app opens with everything filled in. Check it, then press send.